Frequently Asked Questions

What should I expect during the NEMT ride?

NEMT providers prioritize passenger comfort and safety. The driver will arrive at the scheduled time, assist with boarding if needed, and ensure a smooth journey to the medical destination.

Who is eligible for NEMT services?

NEMT services are typically available for individuals who have medical conditions or disabilities that prevent them from using regular transportation options, like public transit or personal vehicles, to reach their medical appointments.

Is there a cost for NEMT services?

The cost of NEMT services can vary based on factors such as location, distance traveled, and the type of transportation required. Some individuals may be eligible for NEMT coverage through Medicaid or other insurance programs.

How do I schedule a NEMT ride?

Scheduling a NEMT ride usually involves contacting us at (813) 444- 3356. Advance notice is typically required for efficient scheduling.

What amenities are provided during NEMT trips?

Our vehicles are equipped to accommodate passengers with special medical needs. These vehicles may have wheelchair ramps or lifts, comfortable seating, and trained drivers to ensure a safe and secure journey.

Can a caregiver or companion accompany the passenger?

In many cases, we allow a caregiver or companion to accompany the passenger during the ride. This can be particularly important for individuals who require assistance or emotional support.

How can I ensure a comfortable and smooth NEMT experience?

  • To ensure a positive NEMT experience, provide accurate and detailed information when scheduling the ride. Be ready for pick-up at the designated time and communicate any special requirements or medical needs in advance.

  • Remember that NEMT services can vary based on location and provider, so it's advisable to reach out to us or healthcare authority for specific information tailored to your situation.

Are NEMT services available outside of regular business hours?

We offer services beyond regular business hours to accommodate various appointment times. However, availability might differ depending on the provider and location.

How do I cancel or reschedule a NEMT ride?

To cancel or reschedule a NEMT ride, it's best to contact us as soon as possible. Policies for cancellations and rescheduling may vary, so it's essential to communicate changes promptly.

Reservations 

Kindly be advised that in the event your reservation is within a 48-hour timeframe from now, we kindly request you to reach out to us at (813) 444-3356. Our team is here to provide you with the necessary assistance.